Account

Delivery

Order up to 2:00pm, Monday to Friday (excluding public holidays), for same day dispatch. If you place an order before 2:00pm and we cannot dispatch it on the same day for any reason, we will contact you to let you know.

Please note, we do not dispatch orders or complete deliveries at weekends, therefore if you place your order before 2:00pm on a Friday for next day delivery, it will not be delivered to you until Monday.

Christmas delivery

To get your order in time for Christmas, you will need to order by:
2pm on Thursday 19th December for Standard Shipping (Tracked 48)
2pm on Friday 20th December for Express Shipping (Tracked 24)
Please note that Christmas delivery cannot be 100% guaranteed.

Express Shipping (Tracked 24) will be unavailable from 2pm on Friday 20th December until Thursday 2nd January.

Our distribution centre will be closed from Tuesday 24th December to Sunday 29th December. Any orders placed within this time period will not be dispatched until 30th - 31st December at the earliest. 

UK Shipping Options

We currently offer two shipping options for our UK customers:

•    Standard Shipping: 3-5 working days
•    Next Day Shipping: Next Working Day (if ordered before 2:00pm, Monday to Thursday, excluding public holidays)       

Please note, next day delivery is unavailable to more rural regions and areas. Other delivery timescales to these areas may also be affected.

We work with the best delivery partners to provide the fastest and easiest service possible. However, due to external factors beyond our control we are unable to guarantee delivery timescales especially during peak periods such as Christmas and Bank Holidays.

Packages may require a signature on delivery and deliveries could start from 8am.

UK Delivery Costs:

•    Standard UK shipping (3-5 working days) on orders under £75 (ex VAT): £5.40 (inc VAT) 
•    Standard UK shipping (3-5 working days) on orders over £75 (ex VAT): FREE
•    Next Day UK shipping on orders under £125 (ex VAT): £8.40 (inc VAT)
•    Next Day UK shipping on orders over £125 (ex VAT): FREE 

If you are a NouVIP (learn how to become a NouVIP):

•    Standard UK shipping (3-5 working days) on orders under £75 (ex VAT): £4.50 (inc VAT) 
•    Standard UK shipping (3-5 working days) on orders over £75 (ex VAT): FREE
•    Next Day UK shipping on orders under £100 (ex VAT): £8.40 (inc VAT)
•    Next Day UK shipping on orders over £100 (ex VAT): FREE 

This excludes any large or heavy items (i.e. Salon Furniture), when you should allow up to 7 days delivery. Please see individual quote at basket.

Non-Mainland UK & International Delivery Costs

Delivery charges to Northern Ireland, the Channel Islands, Offshore Islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request.

For Rest of World delivery, please see individual quote at basket. Please note the shipping cost quoted does not include any additional customs costs, taxes, or duties, and these are the buyer's responsibility. If you fail to make payment of such charges, resulting in the products being returned to sender, you must pay any additional costs for re-delivery before your order will be re-sent to you. International deliveries are estimated to take between 3-5 working days, subject to custom checks, though this cannot be guaranteed.   

Currently, our Salon Furniture can only be shipped to mainland UK.

Returns

It is important to us that your order reaches you in perfect condition. In the unlikely event any of your items arrive not in the condition advertised, we will happily arrange a return or exchange. All we ask is that you retain the original packaging and contact our Customer Experience team within 14 days of receiving your order.

It is your responsibility to ensure the safe return of the item(s) by packaging the products adequately and using a reputable delivery service. Please include a completed returns form with your item(s) and enclose the original dispatch note.

The cost of returning the item(s) is your responsibility unless it has been received in a damaged condition. In the event of damaged goods, you will be reimbursed the cost of your postage upon receipt of the returned goods by Nouveau Beauty.

Please note we will not be able to accept returned items if it is determined that they have been used. In such circumstances, no refund will be offered.

Refunds will not be processed until the goods have been received by Nouveau Beauty.

Returns: Clothing 

• Please see below the returns policy for any clothing or merchandise items.  
• Return period: You have 28 days from the date of receipt to return any clothing items for a refund or exchange. 
• Condition: Items must be returned unworn, unwashed, and in their original condition with all tags and packaging intact. 
• Faulty items: If the item is faulty, you are eligible for a full refund or replacement within 30 days of receipt. 
• Non-returnable items: Certain items are non-returnable for hygiene reasons, including underwear, swimwear, and earrings, unless faulty. 
• Refund method: Refunds will be issued to the original payment method within 14 days of receiving the returned item.  
• Return postage: You are responsible for the return postage costs unless the item is faulty or incorrect. Postage paid for the original order will not be refunded. 
• Return shipping: We recommend using a tracked service, as we are not responsible for returns lost in transit. 
• How to return: To initiate a return, contact our customer service team or follow the instructions included in your delivery. 

Cancellations 

We are unable to change or cancel any orders once they have been processed, if you have any queries about your product order please call 01977 655090  or email [email protected].

As we strive for same day dispatch on all orders, we may have already packaged your order and made arrangements for it to be sent to you. In these circumstances, it may not be possible to amend or cancel your order.

Our Customer Experience team are focused on providing you with the best possible service. If you have any questions they are available Monday – Friday, 8.30am – 5:00pm on 01977 655090  or via [email protected].